Refund policy
Return & Refund Policy
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged during delivery.
- You received the wrong item.
- The product has a manufacturing defect.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase or order number must be provided.
2. Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or incorrect:
- Used or washed products
- Items without original packaging
- Products damaged due to customer misuse
- Customized or personalized products (if applicable)
3. Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds are processed within 5–7 business days.
- Refunds will be issued through the original payment method whenever possible.
4. Exchange Policy
We gladly replace products that are:
- Damaged during shipping
- Defective
- Incorrectly delivered
Exchange requests should be submitted within 7 days of delivery.
5. Return Shipping
If the return is due to our mistake (wrong or damaged product), Cozelle will bear the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.
6. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation is no longer possible.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
Cozelle
📧 Email: cozellestore@gmail.com
📞 Phone: +92 318 2566622
We aim to respond to all customer inquiries within 24 business hours. Thank you for shopping with Cozelle.
